Samples

We will send you a free sample invitation in your chosen design, and are happy to provide samples of any other items you may require. Further samples may be provided free of charge at our discretion, however we do reserve the right to charge for these to cover the cost of our time, materials and postage. This charge is redeemable against your order.

 

Ordering

You will receive an order form with your chosen sample. To place an order, simply return your completed form to us with 50% deposit. If you are unsure about what to order, please get in touch.

As a general rule, invitations are sent out between 2 and 3 months before your wedding.   We will need 5 weeks to produce your invitations from the date we receive your signed proofs.  For very large orders we may need longer. When placing a large order please check lead times with us first.

Our minimum quantity for any item is 10 pieces.  To ensure continuity and guarantee prompt delivery, it is helpful if you can order everything together. Please check numbers carefully when placing your order, as we may not be able to supply extras at the last minute. It is a sensible precaution to have a few spares in case of mistakes or late additions to the guest list. 

 

Proofs 

Once you have placed your order, you will receive a full set of proofs. Each item needs to be thoroughly checked to ensure that all details - especially names, dates and venues - are correct. We will only start work on your order once you have signed the proofs and returned them to us. Important - any additional costs incurred due to changes after the proofs have been signed off will be added to your final invoice. If you do need to make any changes, please let us know as soon as possible! The sooner we know, the less it will cost to make any changes.

 

Delivery 

We will deliver your order to any address within the UK Mainland, using Royal Mail Special Delivery. This will require a signature on arrival. P&P is charged at a flat rate of £10 per order.

Delivery outside the UK will be charged at cost. However, please note we cannot guarantee delivery to addresses outside the UK.

Unless otherwise specified at the time of ordering, we will send out items in 2 batches: Invitations will be dispatched within 5 weeks of receiving your signed proofs. All other items will arrive at least 2 weeks before the wedding date. Please let us know at the time of ordering if you require these earlier.  

 

Payment

A deposit of 50% is payable when placing your order. The balance will then be due 2 weeks before we dispatch the final part of your order (usually a month before the wedding).

Please make cheques payable to R. Barrett. If you would prefer make a direct transfer, please contact us for account details.

 

Cancellation

As everything is made to order, we regret that we will be unable to refund any deposit paid in case of cancellation. Very occasionally, due to materials being out of stock with our suppliers, we may be unable to produce an order exactly as agreed in the time specified. If this is the case we will let you know as soon as possible. We will do our best to find a suitable alternative and always send a sample for approval before commencing work. If you wish to cancel in this case, your deposit will be refunded in full.